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I recently installed a Potter PAD200-PHD in my building, but it doesn’t seem to be functioning properly. How can I troubleshoot this issue?
Certainly! Here are a few troubleshooting steps you can try for your Potter PAD200-PHD:
Check Power Supply: Ensure that the sensor is receiving power. Check the power source and make sure it is connected properly.
Clean the Sensor: Dust and debris can interfere with the sensor’s functionality. Use a soft brush or compressed air to clean the sensor thoroughly.
Test the Environment: Sometimes environmental factors such as humidity or temperature can affect the sensor’s performance. Make sure the environment is within the specified operating range for the sensor.
Inspect Wiring: Check the wiring connections to ensure they are secure and intact. Loose or damaged wiring can cause issues with sensor operation.
Reset the Sensor: Try resetting the sensor to its default settings. Refer to the manufacturer’s manual for instructions on how to do this.
If after trying these steps the issue persists, it may be a sign of a faulty sensor. In that case, it would be best to contact our support team at firealarm.com for further assistance and possible replacement.
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