Hey Rachel, happy to help! First, ensure you’ve followed the manufacturer’s installation guide for the Gentex WGEC24-75WR. Confirm the wiring is correct and that you’ve connected it to the appropriate zones. Double-check the power supply and polarity. Also, make sure the device is mounted securely to the recommended location, and there are no obstructions that could affect its performance. If you encounter specific issues during the installation, let me know, and we can troubleshoot together.