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I recently installed a DSC PK5501 keypad for my home security system, but I’m encountering some issues with it. The keypad is displaying strange characters and not responding properly to my inputs. What could be the problem and how can I troubleshoot it?
Hey there! It sounds like you might be experiencing a communication issue between the keypad and the control panel. Firstly, ensure all connections between the keypad and control panel are secure. Check for any loose wires or damaged connections. If everything looks intact, try power cycling the system by disconnecting power to the control panel for a few minutes and then reconnecting it. This can sometimes reset the keypad and resolve any glitches. If the issue persists, it could indicate a faulty keypad or control panel, in which case, contacting technical support for further assistance or considering a replacement might be necessary. Hope this helps!
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