First, ensure that the IPDACT-2 is powered up and connected to the network properly. Check the Ethernet cable connections and verify that the network settings are correct. Additionally, make sure that any firewalls or network security measures are configured to allow communication from the IPDACT-2. If the issue persists, try accessing the IPDACT-2’s web interface to check for any error messages or configuration issues. If you’re still having trouble, feel free to contact our technical support team at FireAlarm.com for further assistance.